Crisis Text Line CEO ousted after staff exposes culture of discrimination

After examples of discrimination, microagressions, emotional abuse, and tokenism at Crisis Text Line exploded on Twitter, the nonprofit’s board ousted its CEO. 

Nancy Lublin was terminated from her position and board seat Friday, according to a statement from the organization’s board, which former employees shared on Twitter. The firing comes after employees staged a two-day walkout and the hashtag #notmycrisistextline became a magnet for a flood of accusations about the mental health service’s internal culture. 

“Crisis Text Line is not the safe and welcoming place it should be. We recognize and apologize for our role enabling this environment to persist. We take full accountability and are ready to address these issues head-on. No form of racism or bullying of any kind will be tolerated at Crisis Text Line,” the statement reads. 

It also notes that the Board of Directors knew of “inappropriate conduct” since 2018 but failed to take any action. 

Crisis Text Line isn’t the only organization with a social good bent facing a reckoning as employees speak up amid the mass protests against systemic racism unfolding on streets across America. Earlier this week, progressive media brands Refinery29 and Man Repeller were exposed for their own hypocrisies, too.

This story is developing.


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